WHO ARE WE ?
Since 1995, Helinetwork INTERNATIONAL has been the ultimate source for civilian and military spare parts from all helicopter range Airbus, Bell and Leonardo: mechanical components, servo controls, engines, accessories, tools …
Located in Aix-en-Provence in the south of France 10 minutes from the Marseille-Provence airport and Airbus Marignane, HNI through its network of sales offices has a foothold worldwide and sells helicopter spare parts and mechanical components.
Our comprehensive inventory composed of mechanical components and servo controls (mainly sold in standard exchange), avionics, screws, tools, engines and accessories is certified by approved manufacturers or workshops. These parts may be new, repaired, overhauled or used. The latter mainly come directly from manufacturers but also from surplus stocks under our management.
We guarantee prompt answers to your questions whether regarding quotations or order status. All parts are controlled and are delivered with their respective documents: EASA FORM ONE, Log Card, Certificate of Conformity …
We monitor each order until the final delivery of the equipment to your premises and follow up with our Customer After Sales Service, especially for parts warranties.
Our quality system is certified by Bureau Véritas Certification – ISO 9001: 2015 – EN9120: 2018
This certification demonstrates our commitment to a process guaranteeing complete customer satisfaction.
Our quality approach
Anxious to remain consistent with our customers’ requirements, our quality system complies with the standard norm PrEN 9120. This international standard promotes the implementation of the improvement and efficiency of our quality management system.
It is important, even essential, that everyone understands the value of meeting our customers’ requirements, as well as the statutory and regulatory requirements of our industry. These requirements must be considered with the utmost rigor given the potential risks particularly in terms of security.
To do this we must:
- Set annual targets.
- Establish or update minimum operating rules and requirements necessary to achieve these objectives and comply with the requirements of the standards.
- Develop training and outreach initiatives to make the contents of these rules known to all staff personnel who take up customer and regulation requirements explicitly.
- Ensure the permanent control of our suppliers as well as the documentary control of information intelligence
- Develop tools for measuring the performance and efficiency of our processes.
Our quality management system is evolving constantly; we all need to move forward, and the continuous improvement of the system’s efficiency thus ensures its sustainability.
It is this regular reviewing that guaranties our customer’s complete satisfaction.
Our General Terms of Purchase
Please find here our General Terms of Purchase HNI
Customer satisfaction survey
Your opinion matters to us. Always eager to satisfy you, we would ask you to fill out our satisfaction survey by clicking below: